Refund policy

RETURNS:

We really hope that you love your order. If you wish to return an item(s) you can do so within 28 days of receipt.

Items returned to us must meet the criteria below to receive a full refund;

• Unworn
• Free of odour / washing detergent
• Original packaging
• Tags must be attached 

Once items are returned and fit for resale, you will be entitled to receive a refund excluding shipping costs.

For any returns outside of the 28 day window we reserve the right to return the item(s) to you. Please not we are unable to refund any item(s) that are not in original condition or seem to have been washed or worn. 

For items purchased at full price (i.e. not sale items) we are happy to provide a full refund for your item(s) up to 28 days from the day we have received your items.

Please note: Sale Item is eligible for CREDIT NOTE ONLY. 

Faulty items;

We understand not everything is perfect, if you have received a faulty item please return as soon as possible and we can assess the issue at hand.

Charges;

Please note all postal charges for returns are at the cost of the customer and all goods are your responsibility until we receive them at GuGo Ltd.

How to Return:

Delivery costs are not included in your refund. All goods are your responsibility until we receive them. We cannot refund any items that have not been received safely back to us or that get lost in transit. Please ensure they are packaged appropriately so that they do not become damaged in transit.